Here at Jack’s Flight Club (JFC) we’re a remote team spread across the world that love finding bargain flights to enable our members to go on more vacations, take more adventures, and visit friends and family across the globe.
If you think you’d enjoy sharing the same passion for great deals, we’d love to hear more from you. Have a read below at some of the attributes that make a great JFC team member and see if you’d be a good fit.
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Customer Experience Team Member (Remote, UK/EU Business Hours)
Location - Remote position
Salary - Competitive, dependent on experience
Here at Jack’s Flight Club we’re adding to our Customer Experience Team to help us answer our members’ needs and keep their travel inspiration flowing.
We’re a small team but growing our reach with over a million members who love discovering our stupidly cheap flights to amazing destinations. We’re looking to add someone to the team who genuinely gets excited about customer support and understands the importance of building relationships with, and helping, our members.
The right person will have at least two years of customer support experience (providing email or text chat support, social media), will be highly organised, detail-oriented, and great at getting projects to ‘done’ with a high level of quality.
We’re looking for someone who can clearly demonstrate a genuine passion for helping customers, who wants to proactively learn and find better ways to get our members the answers they need and help them achieve their travel dreams. You won’t be afraid of hard work and you’ll get excited about getting tasks completed.
What you'll be doing:
- Work full time (37.5 hours a week) alongside 3 other customer service teammates to make our members happy through all of our channels; email and chat and Facebook and Twitter
- You must be comfortable making replies personal while still working efficiently through queries - it’s not out of the norm to respond to 100+ emails per day when we’re at average speed.
- Learning the secrets of finding the cheapest flights to help our members do the same.
- Be a data whiz, using multiple systems to find and analyse data, owning customer issues until they’re resolved
- You’ll be actively investigating, presenting and implementing your own creative solutions to challenges in our processes, contributing to continually making our customer experience better.
- Connect with and learn from different teams in the business to make tip-top customer experience a driving force for the entire business. We’re a lean team (19 and counting!) so your ability to take on new tasks and adapt as needed ranks high :)
What’s it like working with us? Work with us and you’ll not dread coming to work in the mornings because you’ll get to experience being part of a growing, entrepreneurially minded start-up in the exciting travel sector and have the flexibility to work remotely (in your pyjamas if you really want to). We like to work hard and have fun, whilst also understanding the importance of flexibility and work-life balance.
How to apply: If you think this role is for you, you can apply through this link here. If you’re successful, we’ll be sure to let you know about next steps.
Jack’s Flight Club is the perfect fit if:
As part of a thriving startup, you’ll have the chance to make your stamp on how we do things while living our core values:
We trust each member of the team to work responsibly and efficiently remotely
Our team is focused on putting our members first at all levels of collaboration
We are open to discussion at any time, for simple questions or for brainstorming solutions
We make sure to talk about any subject affecting the team or our work, even the difficult subjects, in a constructive and positive way
We aren’t afraid to have a laugh with each other
Creative problem-solving and bootstrapping solutions is our idea of a perfect afternoon ;)
We proactively look for ways to develop, both professionally and personally
We know that anything worth doing is worth doing well, so we set the bar while doing it
Benefits of joining our team:
🌴 Paid time off - Want to reconnect with why you love travel deals or just time to veg out? You’ll get 20+ days of paid leave (plus paid public holidays) to rest and recharge
🤓 Professional development - We work with you to grow your skills and will foot the bill on reading material to help you get there
💻 Tech Bonus - Spruce up your home office with a new desk, fancy external hard drive, or getting that exotic house plant you’ve been eyeing is now possible, on us
😀 Drama-free workplace - Open communication at all levels and no office politics, so you only have to focus on doing what needs doing :)
🥎 Prioritize work/life balance - We know that sometimes life takes place in the 9-5, so you can take a break to run to the bank or schedule around a softball game
🙌 Help shape our team for the better - You have a chance to contribute in a big way, growing our startup policies so they make sense and grow a better company
🌎 Multicultural workplace - Work with people all over the world, so you'll never know where your teammate will be logging in from next!
👶 Family Leave - Time to adjust to new additions (and learn a new normal) is important, which is why we offer both parents paid time off